Shipping & Delivery Policy

At NEO Choice, we take great pride in ensuring that your products are packaged with care, so they arrive in perfect condition. Our dedicated customer service team is here to assist you with every aspect of the shipping and delivery process. If you have any questions or concerns, don't hesitate to reach out—we’re here to help!

We are committed to getting your order to you as quickly and efficiently as possible.

Processing & Shipping Timeline

Business Days: Our shipping days are Monday through Friday, excluding weekends and holidays.
Order Processing: Orders placed before 3:00 PM PST are typically processed and shipped the same day. Orders placed after 3:00 PM PST will be shipped the following business day.
Promotional Sales: Please note that orders placed during promotional events may experience slight delays. We will notify you if this occurs.
Order Confirmation & Tracking: After placing your order, you will receive a confirmation email. Your order will be processed within 1 to 3 business days, and once shipped, you will receive a tracking number via email.

Shipping Details

Warehouse Location: All orders are shipped from our warehouse in Canoga Park, California.
Shipping Address: Please double-check your shipping and billing details before completing your order. Any incomplete or incorrect address (such as a P.O. Box) may cause delays in processing. If you encounter any issues with your tracking or delivery, please contact the courier directly.

Shipping Carriers & Delivery Timeframes

Domestic Orders (U.S.)

Orders within the continental U.S. are shipped via UPS Ground, with delivery expected in 2 to 7 business days.
Orders to U.S. Territories (e.g., Puerto Rico, the Caribbean Islands) are shipped via UPS, FedEx, or DHL, with delivery typically within 5 to 10 days.

Shipping Timeframes by Region:

West Coast Shipping: 2-4 days
East Coast Shipping: 3-5 days
U.S. Territories: 5-10 days
International Orders
- International deliveries generally take 15 to 25 business days. Customs processing may cause delays, particularly during peak holiday seasons. We ship international orders via FedEx, UPS, or DHL, followed by local carriers in the destination country.

Shipping Timeframes for Select Countries:

Canada: 7 days
Mexico: 5-10 days
Other International Locations: Varies by destination

Duties & Taxes

For international orders, be aware that customs duties and taxes may apply upon arrival in the destination country. These charges are determined by the local customs department, and the recipient will be responsible for paying them. Unfortunately, we have no control over these fees and cannot predict the exact amount.

Delays Due to External Factors

While we do everything possible to ensure timely delivery, please note that we are not responsible for delays caused by factors beyond our control, such as severe weather, service disruptions, or public holidays.

Contact Information

If you have any questions or need assistance with your order, feel free to reach out to us:

Email: info@isobeauty.com
Phone: +1-818-771-9359
Address:
8385 Canoga Ave,
Canoga Park, CA 91304, USA

Office Hours:

Monday – Thursday: 9:00 AM – 5:00 PM PST
Friday: 9:00 AM – 4:00 PM PST
Closed on weekends and major U.S. holidays