Make the right choice... the NEO Choice.
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Make the right choice... the NEO Choice.
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Warranty & Registration

Warranty Policy

 

At NEO Choice, we are committed to providing high-quality styling tools. Proper care and maintenance can help extend the life of your tools, but if you encounter any issues due to a manufacturing defect, we offer a Lifetime Warranty on eligible products.

Eligible Products:
To be covered by our warranty, your tool must be purchased directly from our website, www.theneochoice.com, or from an authorized NEO Choice retailer. You must also have a valid proof of purchase.

Register Your Product Here

IMPORTANT: Your warranty is valid only if the product is registered and if you have a receipt from an authorized beauty salon, authorized retailer, or directly from our website. Tools purchased from non-authorized sources, including third-party internet resellers or auction sites such as Amazon or eBay, are not eligible for warranty coverage.

Warranty Coverage

NEO Choice warrants that all of its styling tools (flat irons, blow dryers, twisters, and full sets) are free from defects in materials and workmanship. If your product qualifies under warranty, we will replace it with an item of equal or greater value at our discretion.

Please note: All authorized returns must be shipped to us at your expense.

What’s Not Covered Under Warranty

This warranty does not cover:

  • Physical damage (e.g., broken housing, hinges, or plates)

  • Normal wear and tear, including:

    • Shortened power supply cords or plugs

    • Product build-up on plates (flat irons) or excessive scratches

  • Damage due to misuse or accidents, such as:

    • Dropping the product

    • Incorrect voltage supply (using the tool outside of the designated country or with incompatible voltage)

    • Neglect of regular maintenance or safety precautions

    • Any tampering or modifications, such as unauthorized repairs or using unauthorized attachments

How to File a Warranty Claim

If your product fails to operate properly under normal use due to a covered defect and is still within the warranty period, follow these steps:

  1. Register your product within 30 days of purchase to activate your lifetime warranty.
  2. Fill out the Product Return Form and include it with your return.
  3. Return the defective product with the required shipping, handling, and replacement fee:

    • $29.99 USD for U.S. customers

    • $49.99 CAD for Canadian customers (SHR Fee)

    • Payment options include debit/credit card (via the link below), check, or money order. Please do not send cash.

  5. We will not process any returns without product registration or the SHR Fee.

Please be aware that NEO Choice is not responsible for products that are lost or damaged in transit. We recommend using a secure shipping service and keeping your tracking number.

Warranty Exclusions & Limitations

To the maximum extent permitted by law, this warranty is exclusive and in place of all other warranties, remedies, and conditions, whether oral or written, express or implied. This includes, but is not limited to, warranties of merchantability or fitness for a particular purpose.

We are not liable for any direct, indirect, consequential, or incidental damages arising from the use of the product, including loss of use or any inconvenience or additional costs. Our liability is limited to the replacement of the defective product, and all warranties expire once the warranty period ends.

Registration After 30 Days

If you missed the 30-day registration window, you can still register for a lifetime warranty by paying a $15 late registration fee.

Payment for Shipping & Handling

Once your product is registered and you need to return it under warranty, please pay the applicable shipping and handling fee:

  • Straighteners
  • Twisters
  • Blow Dryers
  • Full Sets (Complete set must be returned)

For more details, follow the links provided to make your payment.

Note: All accessories and clearance items are final sale. Hair care and skincare products are not eligible for return.

Need Help?

If you have any questions about our warranty policy or need assistance with a return, feel free to contact us:

  • Email: info@isobeauty.com
  • Phone: +1-818-771-9359
  • Fax: +1-818-504-0059
  • Address:
    8385 Canoga Ave,
    Canoga Park, CA 91304, USA

Office Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST
Closed: Saturdays, Sundays, and major U.S. holidays.

Download Product Return Form Here!

Thank you for choosing NEO Choice! We are committed to ensuring you enjoy our high-quality styling tools for years to come.